Frequently Asked Questions
Can you ship international?
We can currently ship to the following international locations: Canada
Who do you use to ship?
We ship all orders with Fed-Ex Ground.
When will my order ship?
Our goal is to ship within one to two business days.
How do I track my order?
All orders can be tracked with the Fed-Ex tracking code provided via a confirmation email. Tracking codes may take up to 24 hours to activate.
When will I receive my order?
Arrival times vary. Give us a call if you’d like to know an accurate arrival time of your shipment or use the tracking code provided in your shipping confirmation email.
Warranty and Returns
What’s your warranty?
Boat Trailer Supply does not offer a warranty on parts sold. However, many of the parts we sell are backed by a warranty provided by the manufacture. Should you need any help, give us a call and we can facilitate a warranty claim with the correct manufacturer.
Can I cancel or modify my order?
If you want to modify an order before it is processed and shipped, please call us. We can cancel the order, so you can place a new order. Any orders that have been processed and shipped will need to go through the returns process for cancellation or modification.
What’s your return policy?
We accept returns on unopened and used parts for up to 90 days after the date of purchase. If for any reason you’re not satisfied with the product you ordered, we happily accept returns. The item must be in original packaging, undamaged and uninstalled. The customer is responsible for the cost of return shipping. Please call us to initiate a return.
What if I receive a damaged part?
If for any reason the part you ordered arrived damaged, give us a call and we will make sure you get the correct part you need.
Inventory and Discounts
When do you restock parts?
If the part you need is out of stock, just give us a call. We can give you an idea of when it will be back in stock or can recommend a replacement part. We can also check with our suppliers to see if they can ship out of stock parts directly to you.
Do you offer a large purchase discount?
Please call us to discuss large purchase discounts.